Faqs

We understand that you may have questions about ordering from LevishMart. Here are some frequently asked questions to assist you:

1. Is ordering online secure?

Yes, we prioritize the security of your information. All details provided during the ordering process are restricted to our staff, and we ensure that our employees are up-to-date on our security and privacy policies.

 

2. How do I place my order?

To place an order:

  1. Click on the product you want to buy.
  2. Click on the “Add To Cart” option.
  3. You can add multiple products to the cart by opening different products and adding them.
  4. After that, click “Cart” on the menu bar.
  5. Scroll down and click “Proceed to checkout”.
  6. Fill in all the billing details and check the order details (including total cost).
  7. Click on the “Place Order” button below the form.
  8. Your order is placed, and you will receive a confirmation email with your order details.

3. How do I cancel an order?

To cancel your order:

  • For registered users: Log in to your account and cancel the order.
  • For guest users: Call our helpline during office hours to cancel your order. You can also cancel the order during the final confirmation call.

4. What is your returns policy?

We offer a 7-day return policy on all tech products. If you are not satisfied with your purchase for any reason, you can return it for a full refund. For detailed information, please visit our Return Policy.

5. What is your refund policy?

Our refund policy aligns with our return policy. Once we receive the returned product, we will process your refund within 10 business days. For more details, please refer to our Refund Policy.

6. What is your shipping cost?

We offer free shipping across Pakistan.

7. Which courier services do you use for shipping?

We use M&P, TCS, and Leopards Courier Services for shipping.

8. What is your delivery time?

We deliver within 2-3 working days after the confirmation call.

9. How can I order an out-of-stock product?

You can pre-order any product that is out of stock by contacting us through call or email.

10. How can I contact customer support?

You can reach us via:

LevishMart

If you have further questions or need assistance, please feel free to contact us.